Gaming is meant to be fun – not stressful. m99 wants you to always play within your limits and enjoy the experience. Here you'll find all the tools and guidance you need to keep your gaming healthy.
Responsible Gaming means enjoying gaming as a form of entertainment – where you stay fully in control of your time and money, and gaming doesn't negatively impact any other area of your life.
M99 believes online gaming should be a source of joy, and that joy is only sustainable when players engage consciously and responsibly. We want every user to get happiness from their gaming experience – not hardship.
Responsible gaming doesn't mean playing less – it means playing smarter. Knowing your budget, understanding your limits, and taking breaks when you need them – that's what it means to be a responsible gamer.
Keep in mind: If you're playing to recover money you've lost, that's a danger sign. Gaming is never a way to recoup losses.
M99 follows a set of core principles when it comes to responsible gaming. These aren't just words – they are the foundation of our platform:
m99 follows international Responsible Gaming standards, and this policy is reviewed and updated regularly.
M99 gives you a range of effective tools to stay in control of your gaming. They're free to use and take effect instantly:
Set a daily, weekly, or monthly cap on your deposits.
Set a wagering limit for each session before you start.
Set a daily playtime limit. You'll be automatically logged out when the time is up.
Once you've lost a set amount, your session will automatically end.
Give yourself a break anywhere from 24 hours up to 6 weeks.
Option to close your account long-term or permanently.
Limit reductions take effect immediately, but limit increases only apply after a 24-hour cooling period – this is an intentional safeguard.
Gaming addiction doesn't happen overnight – it builds gradually. Watch out for these signs in yourself or someone you know:
Chasing losses: After every loss, you place bigger bets trying to win it all back.
More Time Than Planned: You sit down for an hour and end up playing for 4–5 hours.
Spending beyond your budget: You're gambling with money meant for essential expenses or funds you've borrowed.
Hiding & Lying: You're not being truthful with family or friends about your gaming.
Mood Changes: When you're not playing, you feel restless, irritable, or low.
Neglecting Relationships & Responsibilities: You're putting gaming ahead of work, family, or social responsibilities.
Unable to take a break: You want to stop but can't – every time you tell yourself "just one more round."
If you identify with 2 or more of the signs above, please reach out to our support team today.
Ask yourself the following questions and answer honestly – this information is for your eyes only and is never stored anywhere.
Have you ever spent more than your set budget?
After a loss, have you gone back to play the next day to try to win that money back?
Do you feel irritable or on edge when you can't play?
Have family or friends expressed concern about your gaming?
Has gaming affected your work, studies, or relationships?
Responsible gaming isn't a restriction – it's a smart lifestyle. Follow these tips to keep gaming enjoyable every time:
Best Practices: Before each session, jot down a note – how long you'll play and how much you'll spend. Review it after the session.
You're not alone. m99 is always here for you. Reach out through any of the following channels for support:
Available 24/7. Click the chat icon at the bottom right of the website or app.
Support@m99-jit.com – write to us with the subject "Responsible Gaming". You'll receive a response within 24 hours.
To set up self-exclusion or place limits, log in to your account Settings → Responsible Gaming section. These settings take effect immediately.
Asking for help is a sign of strength, not weakness. Our support team will assist you with complete confidentiality.
Your happiness and well-being matter more to us than our bottom line
Your request for help is kept completely confidential. No judgment, no questions – just support.
Self-exclusion requests and limit reductions take effect within seconds. No waiting period.
Our support team is specially trained in responsible gaming. You'll always be speaking with someone who understands.
View your gaming history and win/loss stats at any time. Staying informed keeps you in control.
Strict age verification to keep minors out. Everyone in your family stays safe.
We want you to enjoy gaming for years to come. That's why we prioritize your well-being over short-term gains.
Register at m99 and use our protection tools for a safe gaming experience. Your control, your enjoyment.
Registration is free. 18+ only. Play responsibly.