M99 Terms & Conditions – What You Need to Know Before Using the Platform

📄 1. Introduction & Acceptance

M99 (hereinafter referred to as "we", "the Platform", or "m99") is an online gaming and betting service provider serving users in Bangladesh and select other regions. These Terms and Conditions ("Terms") apply to the m99 website, mobile app, and all associated services.

By opening an account, logging in, or using the m99 platform in any way, you are considered to have fully accepted these Terms & Conditions. If you fail to comply, m99 reserves the right to suspend or close your account at any time.

In addition to these Terms, our Privacy Policy and Responsible Gaming Policyalso apply and form an integral part of these Terms.

👤 2. Account Registration

To play games or place bets on m99, you need to create a personal account. You must provide accurate and complete information at the time of registration.

Account Rules:

• Each individual may register only one account. Opening multiple accounts is strictly prohibited.
• The name, address, phone number, and email provided at registration must be accurate.
• You are responsible for keeping your account password confidential. Do not share your password with anyone.
• You are solely responsible for all activity carried out on your account.
• Please notify us immediately if any of your account details change.
• Accounts may not be opened in the name of a corporate or business entity.

🔞 3. Age Verification & Eligibility

M99 is for adults only. No one under the age of 18 is permitted to use this platform.

• You must be at least 18 years of age to open an account.
• M99 may request your National ID or passport for age verification at any time.
• If age cannot be verified, the account will be suspended and any deposited funds will not be returned.
• Accounts may not be opened from countries or regions where online gaming is prohibited.
• M99 employees and their immediate family members are not permitted to open accounts.

💳 4. Deposits & Withdrawals

All deposit and withdrawal activities on m99 are governed by the following rules.

Regarding Deposits:

• Minimum deposit amount is ৳200 BDT.
• Deposits can be made via Mobile Pay, Nagad, Rocket, and bank transfer.
• Deposits are generally credited to your account instantly. If you experience any issues, please contact support.
• Third-party bank accounts or payment methods may not be used.
• Depositing funds from illegal sources is strictly prohibited.

Regarding Withdrawals:

• The minimum withdrawal amount is ৳500 BDT.
• Withdrawals may only be made to the same payment method used for the original deposit.
• Withdrawals to Mobile Pay/Nagad/Rocket are typically completed within 15–30 minutes.
• Bank transfers may take 1–24 hours to process.
• KYC verification must be completed before any withdrawal can be processed.
• Winnings derived from bonuses are subject to wagering requirements.

🎁 5. Bonuses & Promotions

M99 regularly offers a variety of bonuses and promotional offers. Each bonus has its own terms and conditions, which must be read before claiming.

• The Wagering Requirement for each bonus is stated separately.
• Bonus funds cannot be withdrawn directly – they become withdrawable only after the wagering requirements have been met.
• The same bonus cannot be claimed more than once.
• If bonus abuse is detected, the bonus will be voided and any associated winnings will be forfeited.
• M99 reserves the right to modify or cancel any bonus offer at any time.
• Bonuses that reach their expiry date will be automatically cancelled.
• Using multiple accounts to claim bonuses is strictly prohibited.

🎮 6. Gaming Rules

All games on m99 are powered by internationally recognized software providers and verifiable through Provably Fair methodology.

General Gaming Rules:

• Each game has its own rules, which should be read before you start playing.
• If a game is interrupted due to a technical issue, m99 will resolve the matter in accordance with its established policy.
• Exploiting any software bugs or glitches for personal gain is strictly prohibited.
• Using automated bots or scripts to play is strictly prohibited.
• All decisions made by m99 regarding games are final.
• Maximum bet limits are set individually for each game.

Live Casino Special Rules:

• In live games, the dealer's decision is final.
• In the event of a disconnection, the bet will stand as it was at the time of the interruption.
• Posting offensive or inappropriate comments in the chat feature is prohibited.

⚖️ 7. Code of Conduct

M99 is committed to maintaining a fair and safe gaming environment. All users are required to follow the code of conduct outlined below.

• Fraudulent activity, collusion, or any form of cheating is strictly prohibited.
• Disrespectful behavior toward other players is not permitted.
• The platform may not be used for money laundering or any unlawful financial transactions.
• Disrespectful or threatening behavior toward m99 staff is strictly prohibited.
• Any platform vulnerabilities or bugs should be reported to us rather than exploited.

🔐 8. Privacy & Data Protection

M99 treats the protection of your personal information as its highest priority. For details on how your data is collected, used, and kept secure, please refer to our Privacy Policyis listed there.

• Your information is never sold to third parties.
• Information may be shared with authorities when required by law or for security verification purposes.
• All data is secured with SSL encryption.
• You may request to view or delete your personal data at any time.

🚫 9. Account Suspension & Closure

M99 may temporarily or permanently suspend an account under the following circumstances:

• Violating any part of these Terms & Conditions.
• Registering with false information.
• Operating multiple accounts.
• In cases of suspected fraud or cheating.
• KYC verification has not been completed.
• Due to legal requirements or regulatory authority directives.

You may request to close your account at any time. Any remaining balance will be refunded, excluding any bonus balance.

❤️ 10. Responsible Gaming

M99 believes gaming should be a source of entertainment, not financial stress. We take responsible gaming seriously.

• You can set daily, weekly, or monthly deposit limits on your account.
• You can set session time limits at any time.
• A self-exclusion option is available if you need to temporarily close your account.
• If you notice signs of gaming addiction, please reach out to our support team.

🔄 11. Changes to Terms

M99 reserves the right to update these Terms & Conditions at any time. In the event of changes, we will:

• Updated Terms will be published on this page.
• For significant changes, we will send a notification to your registered email.
• Update the "Last Updated" date accordingly.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated Terms. Please check this page regularly.

📞 12. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us:

• Email: support@m99-jit.com
• Live Chat: Available 24/7 on website and app
• FAQ: FAQ Page

We typically respond to all inquiries within 24 hours.