M99 Privacy Policy – How We Protect Your Information

📄 1. Introduction

M99 (hereinafter referred to as "we", "us", or "the platform") is an online gaming and betting service provider. We take the privacy of our users ("you", "your") very seriously.

This Privacy Policy explains what information we collect when you use the m99 website, mobile app, or any related services, how that information is used, who it may be shared with, and what steps we take to keep your data secure.

By using m99, you consent to the collection and use of information as described in this Privacy Policy. This policy is part of our Terms & Conditionsand should be read alongside them.

📋 2. What Information We Collect

M99 collects different types of information for different purposes. Details are outlined below:

KYC Verification Information:

For legal compliance and security purposes, we may request the following documents:

• Copy of National ID (both sides)
• Copy of passport (where applicable)
• Proof of current address (utility bill or bank statement)
• Payment Method Verification

🔍 3. How We Collect Information

M99 collects your information in a number of ways:

Directly from you:

• When filling out the registration form
• When submitting documents during the KYC verification process
• When making a deposit or withdrawal
• When contacting our support team
• When participating in promotional offers or surveys

Automatically:

• Through cookies and tracking technologies while using the website or app
• Logs of every login, game session, and financial transaction
• Information automatically transmitted from your device (IP, browser, OS)

🎯 4. How We Use Your Information

M99 uses your information for the following purposes:

• Account management: For registration, login, password reset, and account verification.
• Service Provided: To facilitate gameplay, betting, deposits, and withdrawals.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Compliance with legal obligations: To meet KYC, AML (Anti-Money Laundering), and other regulatory requirements.
• Customer Support: To respond to your complaints and inquiries.
• Improvement & Analytics: To improve platform performance.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Marketing communications: To keep you informed about new bonuses and promotions (subject to your consent).

🤝 5. Information Sharing Policy

M99 never sells your personal information to third parties. However, data may be shared in the following limited circumstances:

With service providers:

• Payment processors (Mobile Pay, Nagad, Rocket, bank) – to process transactions
• Game software providers – for operating gaming services
• IT & Cloud Service Providers – for data storage
• Customer service platform – for providing support

For legal reasons:

• As required by court order or government investigation
• To report financial irregularities or suspicious transactions
• In matters relating to national security

🍪 6. Cookies & Tracking Technologies

M99 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for the platform to function properly. These cannot be disabled.
• Session Cookies: Keeps you logged in during your session. Deleted when the browser is closed.
• Preference cookies: Remembers your language, theme, and other preferences.
• Analytics cookies: To collect platform usage statistics.
• Security Cookies: To detect fraud and keep your account secure.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

🛡️ 7. Data Security

M99 uses industry-standard security measures to keep your data safe. Our security framework:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Database Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-factor authentication (2FA): An extra layer of security for logins and withdrawals.
• Firewall & DDoS Protection: State-of-the-art technology to guard against external threats.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Access controls: Only authorized personnel have access to your information.

🗓️ 8. Data Retention Period

M99 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of your active account and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years, as required by legal obligations.
• KYC documents: Up to 5 years after account closure.
• Communication Records: Up to 3 years.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies expire after 1 year.

⚖️ 9. Your Rights

As an m99 user, you have several important rights regarding your personal data:

How to Exercise Your Rights:

• Send an email to support@m99-jit.com.
• Some information may be required to verify your identity.
• We typically respond to your request within 30 days.
• In some cases, data may not be erasable for legal reasons.

👶 10. Protection of Minors

M99 strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If a minor is found to have opened an account, it will be closed immediately.
• If you believe your child has created an account, please notify us immediately.

🔄 11. Policy Updates

M99 reserves the right to update this Privacy Policy as needed. If changes are made:

• The updated policy will be published on this page.
• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Re-consent may be requested for significant changes.

Continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy.

📞 12. Contact Us

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy:

• Data Protection Email: support@m99-jit.com
• Subject Line: Write "Privacy Policy Request" in the subject line
• Live chat: Available 24/7 on the website and app
• Response Time: Usually within 24–72 hours